“Branding is evoking emotions and feelings from our customers, right? So it’s so important for us to stay very focused on the fact that those emotions and those feelings give us the opportunity in our business to grow more in-depth relationships,” Renee Funk, team leader at eXp Realty, said onstage at Inman Connect Las Vegas.

The marriage between both being focused on technology and never losing sight of the art of old-fashioned relationship-building and nurturing skills is a theme Funk hit hard during the discussion.

Funk found that her team was losing sight of branding after the closing table with clients. She believes that post-close is when you should be amping up that branding. So to stay in that nurturing-relationship mode her team has implemented customer appreciation events among other things.

Nick Shivers, leader of Keller Williams’ Shivers Team, has a slightly different approach. “I think you have to build a tribe to thrive,” he said.

Shivers says he tells people to find something in this world that makes them mad and make that their “why.” His “why” is a program called “Sell a home, save a child.” And the team recruits to it and creates culture around it. Shivers has raised millions, and he believes that his program is what brings customers through the door and keeps them coming back. It’s about creating something bigger.

For agents, both panelists and moderator Veronica Figueroa recommend the following:

  • Phone calls over Facebook.
  • Note cards over emails.
  • Stop sending typed-out texts — send a video. Let people get to know, like and trust you.
  • Get out in the community, belly-to-belly with locals.
  • Be real, don’t try to be perfect.
  • Share the story.

To hear more about Shivers’ and Funk’s precision branding tips, listen in to the full video above.

Don’t miss out on the latest Inman Connect videos published daily. Discover what’s next and grow your business by watching on replay or joining us at upcoming events for live learning and networking. Session videos, livestream and event discounts for Connect are all exclusive to Inman Select subscribers.

Email Inman

Show Comments Hide Comments


Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
Thank you for subscribing to Morning Headlines.
Back to top
Inman Connect Las Vegas is back and there are only a few presale tickets left! Register today before they're gone.REGISTER×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription