Words are very powerful, writes broker Joseph Santini, so choose them carefully. You'll enjoy the rewards of great communication and more success in your business and your life
25 Compass agents with the most buyer-exclusive agreements and in-person interactions after 100 days of 2024 will win a trip to NYC, lunch with Leonard Steinberg and dinner at Reffkin’s home
Communication in all types of circumstances can help to set your services apart. Here's how to approach four common bad-news scenarios and keep your client relationship moving forward
Bad news is just part of the reality for real estate agents. Here's how to deliver it effectively while ensuring clients are properly prepared and educated
There are many ways to handle objections from potential clients. Here's how to make your response authentic and effective
Having tough conversations about real estate can be difficult when the news isn’t ideal — but remember that your clients are asking you because they trust you and your expertise
If sellers are getting anxious, here's how to help them feel better about their odds of a timely sale during a market shift
Opinion
When your customer’s personality style differs from your own, use the following techniques to keep the lines of communication open
Opinion
Letting a client go is never fun or easy. Unfortunately, it’s part of being an entrepreneur and running a business. Here are a few useful tips on ending the client-agent relationship — and preventing challenges from cropping up in the first place
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Find out how Opendoor and Better.com make it work every day
Opinion
Taking the time to focus on subtle cues in facial expression, body language and behavior can give you a leg up in your next negotiation. Keep an eye out for patterns and shifts to anchor your perceptions and change course as needed
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How to secure your role as a trusted advisor for buyers and sellers
Tackle sensitive topics with confidence the next time they arise with your buyers and sellers
Text, email and send social media all from a streamlined MLS-integrated tool
Use your phone's native texting capabilities to enrich the customer experience