Opinion
The name of the game is customer service, not just collecting commision
One bad email can ruin the whole bunch
Leigh Brown preaches on asking the right questions
Plus one additional tip for landing that client
Take your client satisfaction from 10 to 11
Spend some time investing in your crafty side
Tips to grow your business in 2015
Opinion
Become accountable to the ethics, customer service and revenue that drive your business
Where agents should be spending lead gen budget may surprise you
It won't be long before buyers realize you're not only relevant, but also the agent who can find their dream home
Mike Ferry: Most agents lack the total package of skills to adequately represent both buyers and sellers
It's up to the good apples in the industry to lead by example and put their clients first
Creating a better experience for all parties should be a no-brainer
The goal is to engage in a conversation, not 'give away the farm'
If our clients are ready to demand more of us, we'd better get ready to deliver