JD Power warns that the mortgage customer experience is increasingly commoditized, with few lenders finding the right formula to be seen as trusted advisers
J.D. Power's annual Mortgage Servicer Satisfaction Study finds customer satisfaction is 26% higher when mortgages are originated and serviced by the same company
JD Power finds customer satisfaction is highest when lenders employ the right mix of technology and personal interactions
Taking a page from the playbook of a fintech upstart, the nation's largest title insurance underwriter is making an automated title decision engine available to title agents
Mortgage brokers claimed more than 20 percent of market share for the first time in over a decade this January, and these companies are leading the charge
Lender will pay the Chicago homeowner $50K and provide mandatory training to its employees on fair lending and appraisals
The Paycheck Protection Program has allocated nearly $660 billion for small businesses. Despite glitchy application systems and unresponsive lenders, a number of agents now say they've received funding through the program
Opinion
Seven years ago, I said that buying a home should be as easy as buying a latte. My theatrics weren't enough to make that vision possible. But a pandemic is doing the trick today
The Paycheck Protection Program will potentially give real estate agents free money. But the program's launch has had a rocky start
Find out if you're a closer by answering these 10 situational questions that could help you close the deal
The promise comes as lenders compete for borrowers
Opinion
Big banks are waiting for their opportunity to replace you
As the Dodd-Frank Act has made lending regulations more rigorous, other entities are getting in on the action
3 out of 4 homebuyers don't plan on staying in their home long term, a new study from Chase reveals
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