Customer service is more than just completing tasks and getting to closing — it's about building a positive memory for someone finding their way to a new home
What do you do in the face of a client meltdown? Find out how to develop a strategy for defusing disputes in a positive way
Opinion
In today's world, what is the best strategy for moving forward? The answer might be less about adopting new tech, and more about focusing on individualized service and a stellar client experience
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Three ways agents can be a calming force in turbulent times
Charlotte-based loan officer-turned-real estate agent Bobby Downey shares how he keeps his clients top of mind by offering service worthy of Chick-fil-A
Opinion
Communicate, follow up, show a little empathy, treat your clients how you’d want to be treated — do that, and they’ll walk away singing your praise
Opinion
Here are 7 trends in the real estate industry that threaten your ability to generate business with your database leads
Connect Flashback: How one agent sustains 100% referral business
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Learn more about your client’s ‘why’ to provide true value
Opinion
In the middle of all the noise of a changing marketplace, stand for something
Opinion
Talk is cheap. Backing up that talk with the printed word, available for the world to see, is critical for success. Enter the manifesto
Industry pros share the best pieces of advice they never received
The reputation you gain is the most important part of your branding, and it will ultimately be what makes or breaks you in this business
Combine your unique skills and experience with effective communication, relevant real-time data and a solid list of vetted service providers to take your seller experience to the next level
Opinion
Give your clients concierge-level experience by preparing them, removing the pain-points and being their support system