Want the ultimate client experience? Set up these 5 team systems
Opinion
A real estate team can be the ultimate solution to providing consistent 5-star client experiences — if they're run effectively
by Carl Medford Jun 2
Two years in, here's why real estate workflow app Shaker is so good: Tech Review
Opinion
Workflow management app Shaker is one of the few mobile apps on the market with a strict focus on managing deals for teams, but manages to always keep the consumer feeling like the most important person in the room
by Craig C. Rowe May 28
3 ways agents can add leverage in their lives and business
Leverage allows for higher quality work and more time for new projects, which in turn helps you build a better client experience, get more referrals and have a life outside of your business. Here's how you can use it
by Kathleen Black May 20
Do you speak the 5 love languages of customer service?
In this hot, competitive market, clients need reassurance, which might mean customizing your service based on their 'love language.' Here’s how to do that
by Rachael Hite Mar 22
Lesson Learned: Be ready to evolve
Whether it's a career or market shift, Raleigh North Carolina’s Shawn Britt has learned to roll with the changes
by Christy Murdock Dec 2
How to tighten your belt and cut unneeded expenses
Opinion
It’s not about how much you make but how much you keep
by Leslie DeLuca Apr 24
10 steps for creating a phenomenal buying experience
Opinion
Give your clients concierge-level experience by preparing them, removing the pain-points and being their support system
by Su Miao Apr 19
Technology is never the solution
Opinion
The companies that have made the client experience their prime focus are the ones that have gone the distance for decades, regardless of the tech changes or market shifts
by Bernice Ross Jan 14
How to elevate your luxury brand by being a 'concierge agent'
Opinion
In case you didn't know the formula, first-rate service plus up-to-date information equals top-rate client compensation
by Spyro Kemble Sep 14
4 tips for making your customer service unforgettable
Merely asking for a favor can help increase a salesperson’s chances of sealing deals
by Kathleen Kuhn Mar 22
Leadership Lens: Why aren’t we harnessing technology to drive change?
Opinion
Better Homes & Gardens Rand Realty Principal Joe Rand offers his insights on the current state of real estate leadership
by Matthew Shadbolt Feb 13
What happened to true customer service?
Opinion
It’s all about the client experience — be respectful
by Teresa Boardman Feb 2
Details matter: 3 ways to provide a better client experience
Opinion
Little things mean a lot when it comes to making a big impression on clients
by Troy Palmquist Nov 1