It is so easy to dismiss someone because they may make a request you do not understand or even think is stupid. Truly listening, however, can set you on a new and wonderful trajectory
The essence of garnering rave reviews and inspiring trust in your clients is taking responsibility, even when things don't go according to plan
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Does "full-service real estate" really mean anything or is it just something brokerages say to charge higher fees?
Opinion
When your customer’s personality style differs from your own, use the following techniques to keep the lines of communication open
Successful real estate agents can identify and adapt to different personality types. That helps to ensure a fruitful relationship over the course of the transaction
Aggravating mistakes end up costing you clients, time and money — and it's your reputation that takes the biggest hit
What do you do in the face of a client meltdown? Find out how to develop a strategy for defusing disputes in a positive way
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Three ways agents can be a calming force in turbulent times
Despite the benefits of being virtual, there are major perks to in-person office meetings. Drive attendance by sharing best practices, resources and information that can truly move the needle on your agents' businesses
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Learn more about your client’s ‘why’ to provide true value
Figure out which leads are worth your time
Excellent customer care is the foundation of working by referral