Want to be a better listener? These 3 keys will help
It is so easy to dismiss someone because they may make a request you do not understand or even think is stupid. Truly listening, however, can set you on a new and wonderful trajectory
by Carl Medford Aug 25
Are your real estate clients truly satisfied? Here's how to make sure
The essence of garnering rave reviews and inspiring trust in your clients is taking responsibility, even when things don't go according to plan
by Bernice Ross Aug 22
What is the meaning of full service?
Does "full-service real estate" really mean anything or is it just something brokerages say to charge higher fees?
by Teresa Boardman Jun 8
How to mix, match and mirror your client's energy when things are not clicking
When your customer’s personality style differs from your own, use the following techniques to keep the lines of communication open
by Tom Toole Jul 11
How to work with any personality type
Successful real estate agents can identify and adapt to different personality types. That helps to ensure a fruitful relationship over the course of the transaction
by Kathy Zorn Feb 23
That escalated quickly! 5 ways agents ruin client relationships
Aggravating mistakes end up costing you clients, time and money — and it's your reputation that takes the biggest hit
by Santiago Arana Feb 15
7 strategies for making peace with an angry client
What do you do in the face of a client meltdown? Find out how to develop a strategy for defusing disputes in a positive way
by Bernice Ross Jun 24
Trying to boost meeting attendance? The answer is in the offering
Despite the benefits of being virtual, there are major perks to in-person office meetings. Drive attendance by sharing best practices, resources and information that can truly move the needle on your agents' businesses
by Lynn Wheeler Mar 5
5 things to ask every potential seller (and how to handle their objections)
Want to better serve real estate clients? Get back to basics
Excellent customer care is the foundation of working by referral
by Brian Buffini Sep 1