First Community Mortgage recognized for ethical practices
Subsidiary of First Community Bank of Tennessee announced Midwest expansion in October and has also been recognized for its efforts to reach a diverse population of borrowers
by Matt Carter Nov 30
Survey: Mortgage lenders missing chance to build trust with borrowers
JD Power warns that the mortgage customer experience is increasingly commoditized, with few lenders finding the right formula to be seen as trusted advisers
by Matt Carter Nov 10
What's the No. 1 thing today's borrowers want? Faster response times
Believe it or not, it doesn't take much to keep future buyers happy, according to a survey from J.D. Power
by Lew Sichelman Nov 14
Introducing the QE Award, recognizing real estate customer satisfaction
Quality Service Certification used its wealth of customer service surveys to find the top companies
by Amber Taufen Jul 24
Why good customer service is not enough
Agents can use these four metrics to gauge their efforts
by Brian Rayl Jan 19
Why the real estate industry does nothing about agent incompetence
3 things every broker will achieve after adopting an 'offer gen' focus
Changing the process is beneficial for the brokerage in several ways
by Leighton Dees May 13
The 4th deadly real estate sin
Leigh Brown preaches on asking the right questions
by Leigh Brown Apr 9
We can't always describe it, but we all know poor customer service when we see it
Brokerage buys startup to help groom agents, brand collects and analyzes reviews to assess brand and employees
by Inman Sep 26
JD Power survey provides insights on how to satisfy first-time homebuyers
Agents must provide clear communications and walk clients through through every step of the process
by Inman Aug 6
BHGRE Rand Realty making Closing Time available to clients
Checklist aimed at making life easier for buyers, boosting customer satisfaction
by Inman Jul 16
Why are clients dissatisfied with online real estate interactions?
Don't ignore the largest opportunity to delight consumers and drive referrals
by Inman Jun 11
Bathroom breaks, falling trees and 'scary' listings: Check out this week's top #RealtorProblems