Technology like AI is helping lenders do a better job of providing useful guidance and advice to borrowers, boosting customer satisfaction and repeat business, J.D. Power survey finds
Who really wins when your brokerage uses AI? For broker Holly Brink, tech adoption should never come at the price of personal client service
Both companies have invested heavily in AI. But while Rocket consistently earns high marks for loan servicing, Mr. Cooper's J.D. Power rankings have been subpar for more than a decade
Survey finds lenders that have remained staffed up and invested in digital processes that streamline the mortgage process are crushing their competitors on customer satisfaction
Homebuyers don't just want good rates. They want lenders to solve problems that will keep them from getting to the closing table, annual JD Power mortgage customer satisfaction survey finds
Subsidiary of First Community Bank of Tennessee announced Midwest expansion in October and has also been recognized for its efforts to reach a diverse population of borrowers
JD Power warns that the mortgage customer experience is increasingly commoditized, with few lenders finding the right formula to be seen as trusted advisers
J.D. Power's annual Mortgage Servicer Satisfaction Study finds customer satisfaction is 26% higher when mortgages are originated and serviced by the same company
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They may seem to have different goals, but they have everything to do with relationships
Believe it or not, it doesn't take much to keep future buyers happy, according to a survey from J.D. Power
Quality Service Certification used its wealth of customer service surveys to find the top companies
Agents can use these four metrics to gauge their efforts
Inaction is simply easier than action
Changing the process is beneficial for the brokerage in several ways
Leigh Brown preaches on asking the right questions