Believe it or not, it doesn't take much to keep future buyers happy, according to a survey from J.D. Power
by Lew Sichelman | Nov 14
Quality Service Certification used its wealth of customer service surveys to find the top companies
by Amber Taufen | Jul 24
Agents can use these four metrics to gauge their efforts
by Brian Rayl | Jan 19
Inaction is simply easier than action
by Bernice Ross | Sep 21
Changing the process is beneficial for the brokerage in several ways
by Leighton Dees | May 13
Leigh Brown preaches on asking the right questions
by Leigh Brown | Apr 9 collects and analyzes reviews to assess brand and employees
by Inman | Sep 26
Agents must provide clear communications and walk clients through through every step of the process
by Inman | Aug 6
Checklist aimed at making life easier for buyers, boosting customer satisfaction
by Inman | Jul 16
Don't ignore the largest opportunity to delight consumers and drive referrals
by Inman | Jun 11
How to provide a better customer experience and rise above 'used car salesperson' status
by Bernice Ross | May 27
Insights from co-founder and CEO Robert Reffkin
by Inman | Jan 23