Closing gifts are no longer enough to win repeat clients
During Inman Connect New York, Client Giant founder Jay O'Brien explained his system for breaking out of a referral rut with an inventive client gifting strategy
by Marian McPherson Jan 23
WATCH: Delivering 7-star service in a 3-star industry
Connect Flashback: How one agent sustains 100% referral business
by Inman Nov 11
Want more business? Send these 10 thank-you notes
Well-timed, heart-felt handwritten notes can lead directly to referrals and new clients
by Gill South Oct 16
WATCH: How to be a kick-ass agent without sacrificing work-life balance
Success means zooming out and reclaiming your life
by Inman Aug 3
What's trending in real estate?
ICSF panel talks politics, technology and agent commissions in a wide-ranging conversation
by Patrick Kearns Jul 20
With Client Giant, high-touch client retention service gets serious
Jay O'Brien spun his gift for high-touch relationships into a new startup, Client Giant, which helps agents, small businesses and larger firms develop client retention solutions.
by Gill South May 25
Agent Connect NY 18: Delivering 7-star service in a 3-star industry
The trick 'is just to truly give a sh*t'
by Inman Feb 19
How many stars does your customer service deserve?
Elevate your business from 5- to 7-star ratings
by Bernice Ross Jan 29
How to handle volume without sacrificing quality of service
These three pros walk the walk
by Inman Dec 27
The culture factor: Why a California broker fired half his agents
A millennial broker-owner lays out what millennial agents need from their brokerages and how they want the real estate world to change
by Gill South Feb 17
Training that motivates agents and generates profits
Showing caring and providing support can go a long way
by Gill South Aug 4
3 solid ways to demonstrate value without being a salesperson
Rock the faces off of your competition as a brand new agent
by Jay O'Brien Feb 1
How to be a baby boomer in a millennial world
The newest generation is taking the reins in business, politics and society
by Jay O'Brien Dec 4
Why agents need to be more than salespeople with brand-new home purchases
Be the voice of reason throughout the process for your clients
by Jay O'Brien Oct 15
4 tips for leveraging demand with open houses
Make open houses work for you
by Jay O'Brien Oct 9