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Paperless is great, but don't confuse it with customer service

Paperless is great, but don't confuse it with customer service

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The terms “paperless” and the “paperless agent” get thrown around a lot in real estate. As buzzwords, they’re right up there with “mobile.” We get a little closer to actually being “paperless” eac...
Failure to launch: Fannie and Freddie lower housing expectations

Failure to launch: Fannie and Freddie lower housing expectations

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Mortgage giants Fannie Mae and Freddie Mac have lowered their forecasts for home sales this year, citing low inventory and the affordability crunch that shortage of homes has spurred. After relatively weak home sales in the first two months of ......
The transparency trap: real estate data is driving us apart

The transparency trap: real estate data is driving us apart

Real estate data image via Shutterstock.
John Walko, a father of two who recently moved from Scranton, Pa., to a single-family rental in Charlotte, N.C., began his home search by filtering listings online based on location, price and photos -- the fun stuff. But as he continued to browse si...
Brand or boutique? Agents will base decision on systems and services offered

Brand or boutique? Agents will base decision on systems and services offered

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Whether you’re a boutique brokerage operating out of a virtual office or providing services to agents at a traditional brick-and-mortar location, agents will decide whether they want to work for you based on the systems and services you have in...
Real estate disruption may not be what you think it is

Real estate disruption may not be what you think it is

Taxis image via Shutterstock.
When I was a journalist in the 1980s and 1990s, I penned 1,500 bylined articles that appeared in metro newspapers around the country. Last year, I resolved to use my old dry clippings to start fires in my wood-burning stove. ......
New government agency is actually doing something about mortgage complaints

New government agency is actually doing something about mortgage complaints

Investigating a complaint image via Shutterstock.
A Realtor friend of mine recently asked me about the Consumer Financial Protection Bureau: “Do they really do anything when somebody submits a complaint about their mortgage company? Can I tell clients that it’s not a waste of time to ......
Existing-home sales remain flat

Existing-home sales remain flat

Weakening housing activity image via Shutterstock.
Sales of existing homes in March underperformed by historical standards, with purchases remaining mostly flat, the National Association of Realtors reported today. Existing-home sales slid 0.2 percent from February to March, to a seasonally adjust...
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Gina Ospina The transparency trap: real estate data is driving us apart

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Gina Ospina The transparency trap: real estate data is driving us apart

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